Shipping Policy

Last Updated: July 25, 2026

Welcome to Zorva India. We are committed to delivering your orders safely and as quickly as possible. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

• All orders are processed within 1–3 business days after the order is successfully placed.

• Orders are processed only on business days (Monday to Saturday), excluding public holidays.

• During high-demand periods, festivals, promotional sales, or unforeseen circumstances, processing times may be slightly longer.

2. Shipping Time

Once your order has been dispatched, the estimated delivery time is:

• Metro Cities: 3–7 business days

• Tier 2 & Tier 3 Cities: 5–10 business days

• Remote Areas: 7–14 business days

Please note that these are estimated delivery times and may vary depending on your location, weather conditions, courier delays, or other factors beyond our control.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

• We may offer Free Shipping on selected products or promotional campaigns from time to time.

4. Order Confirmation

After placing your order, you will receive an order confirmation via email or SMS (where applicable).

Once your order has been shipped, you will receive a shipping confirmation containing your tracking details.

5. Order Tracking

Customers can track their shipment using the tracking information provided after dispatch.

If you do not receive tracking information within the expected processing time, please contact our customer support.

6. Delivery Delays

Although we strive to deliver every order on time, delays may occur due to:

• Weather conditions

• Natural disasters

• Public holidays

• High order volumes

• Courier service disruptions

• Government restrictions

• Incorrect or incomplete shipping addresses

• Remote delivery locations

We appreciate your patience in such situations.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

• Delivery may be delayed.

• The package may be returned to us.

• Additional shipping charges may apply for re-dispatch.

We are not responsible for deliveries made to incorrectly entered addresses.

8. Failed Delivery Attempts

Courier partners usually make multiple delivery attempts.

If delivery fails because:

• The customer is unavailable,

• The phone number is unreachable,

• The address cannot be located,

the order may be returned to us. Re-shipping charges may apply.

9. Damaged Package

If your package appears damaged at the time of delivery:

• Take clear photos before opening the package.

• Record an unboxing video.

• Contact us within 24 hours of receiving the order.

Claims made after this period may not be accepted.

10. Lost Shipments

If your shipment is confirmed lost in transit by our courier partner, we will investigate the matter.

After verification, we may offer:

• A replacement product, or

• A refund, depending on the situation.

11. International Shipping

Currently, Zorva India ships only within India.

We may introduce international shipping in the future.

12. Cash on Delivery (COD)

Cash on Delivery (COD) may be available for selected locations.

Availability depends on courier service coverage and product eligibility.

We reserve the right to disable COD for certain products, regions, or high-risk orders.

13. Refused Deliveries

If a customer refuses to accept a prepaid order without a valid reason, we reserve the right to deny future orders or charge applicable shipping costs.

14. Multiple Product Orders

If your order contains multiple products, they may be shipped separately depending on product availability or warehouse location.

You will receive tracking information for each shipment if applicable.

15. Return Policy

We offer a 7-Day Return Policy.

Customers may request a return within 7 days of receiving the product, provided the item:

• Is unused.

• Is in its original condition.

• Includes original packaging.

• Includes all accessories (if applicable).

Certain items may not be eligible for returns due to hygiene, customization, or other reasons, as mentioned on the product page.

16. Return Shipping

If the return is approved:

• We may arrange a pickup where service is available.

• In locations where pickup is unavailable, customers may be required to self-ship the product.

Instructions will be shared by our support team after the return request is approved.

17. Delivery Responsibility

Our responsibility for your order ends once it has been successfully delivered to the address provided during checkout.

Customers should ensure someone is available to receive the package.

18. Force Majeure

Zorva India shall not be held responsible for shipping delays or failures caused by events beyond our reasonable control, including but not limited to:

• Natural disasters

• Floods

• Earthquakes

• Pandemic restrictions

• Government actions

• Strikes

• Transportation disruptions

• Civil unrest

• Technical failures

19. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

Any changes will become effective immediately upon being posted on this page.

We encourage customers to review this policy periodically.

20. Contact Us

If you have any questions regarding shipping, delivery, or returns, please contact our customer support.

Zorva India

Customer Support Email: support@zorvaindia.com (Replace if different)

Business Hours: Monday – Saturday

Response Time: Within 24–48 business hours

Thank you for shopping with Zorva India. We truly appreciate your trust and look forward to serving you with a smooth and reliable shopping experience.